You’ve got questions, we’ve got answers!

Frequently Asked Questions

What type of designs can I request?

We’re proud to offer an extensive portfolio of graphic design solutions. Logos, landing page designs, static creatives, videos, animations, GIFs, advertising content, marketing materials, and more are all covered. Check out a list of our product categories on the homepage.

How long will it take for me to receive a draft?

Our designers typically deliver your designs within 48 hours.

Do your designers have a lot of experience?

We vet and select only the top 5% of designers to join our creative team. Our designers are experienced with a wide range of capabilities covering the creative spectrum. They have handled a variety of graphic design projects are readily equipped to handle your design requests. Additionaly, we are committed to providing rigourous training and continuing education opportunities for our designers to further develop and hone their skills.

How long do revisions usually take?

Revisions can be quickly executed. You can expect to receive the final file within 48 hours.

What if I want to swap/change designers?

If you feel unsatisfied, just let us know. We’ll make sure to reasonably accomodate and can help find another designer who is a better match for your creative needs.

Are my files stored in my dashboard?

Yes. All your design projects, including drafts, are centralized and easily accessible in your platform dashboard.

What file types are available for download?

We support a wide variety of file types.  Just inform your designer of your preferred file type and we’ll get it delivered to you.

Do you provide content scheduling & captions for social media posts?

Our forte lies in creating engaging, high-quality designs that ultimately elevates your messagings and drives conversion. We currently don’t offer social media management. We’ll leave that up to you ;).

Are the designs custom-made or templated?

Designs are fully customised from scratch. We don’t do templated designs here. We feel such designs lack creative originality, and is one of the major complaints our clients have when working with other graphic design alternatives.

Where are you based?

We are proud to have a global presence with a multi-talented, multicultural and dynamic powerhouse team connecting from all around the world.

What are the contract terms for the Basic plan?

– $449 per month for a month-to-month membership.
– Covers basic graphic designs such as social media, brochures, posters, and more. No custom illustrations such as logos, infographics and website design.
– 1 design request processed at a time, until approval by you.
– Designs delivered within 48 hours, depending on the creative brief.

What are the contract terms for the Premium plan?

– $1145 per month for a month-to-month membership.
– Premium, customised graphic design such as logos, infographics, animated GIFs, and more. No website design.

– Includes a brand style guide.
– 2 projects/requests/brand profiles processed at a time, until approval by you.
– Designs delivered within 48 hours, depending on the creative brief.

What are the contract terms for the Royal plan?

– $2395 per month for a month-to-month membership.
– Premium, customised graphic design such as logos, infographics, animated GIFs and landing page design.
– Includes a brand style guide.
– Convenient backlog of projects/requests/brands profiles.
– Designs delivered within 48 hours, depending on the creative brief.

Does the Premium plan include a full-time designer?

Our Premium plan is almost like having a full-time in-house design team- except remote and scalable! You can submit 2 requests at a time and both will be delivered within 48 hours. Same-day revisions can be accommodated.

Is there a minimum time commitment?

We offer a monthly subscription model with no minimum commitment required. Change your plan or cancel anytime.

Do you help with HTML5 banners or animated GIFs for social media content or website design?

Yes, we provide these services in the Premium and the Royal plans.

How many designs can I expect to receive?

Quantity will entirely depend on the complexity of your creative brief. We are able to speedily deliver simpler design requests, but larger projects will take longer as all DotYeti designs must pass through a rigorous QA process.

Are there any hidden fees?

We uphold a transprent pricing model- this means absolutely no hidden fees. The package price is exactly what you can expect to pay on a monthly basis, inclusive of any applicable taxes and fees

Is this a long-term contract?

For our monthly contracts, you are enrolled on a month-to-month membership that can be changed or canceled anytime. For teams with larger design projects going for the more cost-effective 12-month membership, this subscription will be active for one full year. 

Do you accept check, cash, money transfer, or Paypal?

We currently only accept a verified credit or debit card as forms of payment. We do not accept check, cash, money transfer, or Paypal. 

Is the 14 day money-back guarantee too good to be true?

Nope. We stand by the quality of our design services and we back that up with a 14 day money-back guarantee. You will only be charged after 14 days. 

What happens when I don’t pay?

We automatically pause your account the day after payment due date, and resume it once payment has been made. We will always clearly communicate the payment date in advance. 

How are you different from other graphic design services?

Too many points to list out!

There are indeed alternatives out there, but we have consistently received praise from our loyal clients for our personal touch and efficient operations. Sometimes hiring and working with a remote graphic design team can feel impersonal and disconnected, we strive to establish long-term personal relationships with our clients.

We take pride in our graphic designs and are immensely proud of our creative team.

Here are a few points you may like to consider:
1) We are more service-minded, transparent and personalised than other alternatives.
2) We offer animations, video-editing & motion-graphics. We’ve noticed many companies are looking for these services as part of their digital transformation.
3) We pay close attention to your company’s branding and values. You’ll notice this during your personal onboarding.
4) We take initiatives. We help analyze your brand and see what we can do for your company beyond your initial creative brief.

Furthermore, we will keep innovating and pushing ourselves to the limit to constantly deliver you high quality graphic designs the DotYeti way: affordable, easy, efficient, reliable and joy-based.