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Frequently Asked Questions

What type of designs can I request?

We’re proud to offer one of the largest graphic design portfolios out there. Logos, landing page designs, videos, animations, GIFs, advertising graphics, print & merchandise design, and more are all covered.

Check out the full list in the Capabilities menu.

How long will it take for me to receive a draft?

Our designers typically deliver your designs within 48 hours.

Do your designers have a lot of experience?

We vet and select only the top 5% of designers to join our creative team. Our designers are experts who have have handled a variety of graphic design projects. Additionally, we are committed to providing training and continuing education opportunities to develop their skills and ensure we’re always in touch with industry trends.

How long do revisions usually take?

Revisions can be quickly executed. You can expect to receive the final file within 48 hours.

What if I want to swap/change designers?

If you feel unsatisfied, just let us know. We’ll make sure to reasonably accomodate, and can help find another designer who is a better match for your creative needs.

Are my files stored in my dashboard?

Yes. All your design projects, including drafts, are centralized and easily accessible in your platform dashboard.

What file types are available for download?

We support a wide variety of file types.  Just inform your designer of your preferred file type and we’ll get it delivered to you.

Do you provide content scheduling & captions for social media posts?

Our strength lies in creating delightful, on-brand graphic designs that fire up your campaigns and drives conversion. We currently don’t offer social media management. We’ll leave that up to you!

Go grab your FREE copy of the Yeti’s Social Media Content Calendar template in our Freebies section for some great tips & tricks we’ve learned over the years.

Are the designs custom-made or templated?

Designs are fully customised from scratch. We do not do templated designs. We feel such designs lack creative originality. This also happens to be one of the major complaints our clients have when working with other graphic design alternatives.

Where are you based?

We are proud to have a global presence with a multi-talented and dynamic powerhouse team connecting from all around the world.

What are the contract terms for the Basic plan?

– $449 per month for a monthly membership.
– Covers basic graphic designs such as social media graphics, brochures, posters, and more.      – No custom illustrations, logos & branding design, motion graphics or web design.
– 1 design request processed at a time, until approval by you.
– Designs delivered within 48 hours, depending on the creative brief.

What are the contract terms for the Premium plan?

– $1145 per month for a monthly membership.
– Premium, customised graphic design such as logos, GIFs, motion graphics, and more.            – No web design.                                                                                                                                      
– 2 design requests processed at a time, until approval by you.
– Dedicated Art Director.
– Designs delivered within 48 hours, depending on the creative brief.

What are the contract terms for the Royal plan?

– $2395 per month for a monthly membership.
– Premium, customised graphic design as well as motions graphics, animations and landing page web design.
– Includes a brand style guide.
– Convenient backlog of projects/requests/brands profiles.
– 2 design requests processed at a time, until approval by you.
– Dedicated Art Director.
– Designs delivered within 48 hours, depending on the creative brief.

Does the Premium plan include a full-time designer?

Our Premium plan is almost like having a full-time in-house design team- except remote and scalable! You can submit 2 requests at a time and both will be delivered within 48 hours. Same-day revisions can be accommodated.

Is there a minimum time commitment?

We offer a monthly subscription model with no minimum commitment required. You can change your plan or cancel anytime.

We’re happy to offer a 5% discount for 3 month plans, and a 10% discount for 6 month plans.

Do you help with HTML5 banners or animated GIFs?

Yes, we provide these services in the Premium and the Royal plans.

How many designs can I expect to receive?

The quantity of designs you receive per month will entirely depend on the complexity of your creative brief and the number of revisions you’d like us to make. We are able to speedily deliver simpler design requests, but larger projects will take longer as all DotYeti designs must pass through a rigorous QA process.

Are there any hidden fees?

Absolutely no hidden fees. The plan price is exactly what you can expect to pay on a monthly basis, inclusive of all applicable taxes and fees

Is this a long-term contract?

For our monthly contracts, you are billed monthly and your membership can be changed or canceled anytime. For teams going for the more cost-effective 3, 6 or 12-month membership, your subscription will be active for the stated time period. 

Do you accept check, cash, money transfer, or Paypal?

We only accept a verified credit or debit card as forms of payment. We do not accept check, cash, money transfer, or Paypal. 

Is the 14 day money-back guarantee too good to be true?

Nope. We stand by the quality of our design services and we back that up with a 14 day money-back guarantee. You will only be charged after your 14 day period ends.

What happens when I don’t pay?

We automatically pause your account the day after the payment due date, and resume it once payment has been made. We will always clearly communicate the payment date in advance.

How are you different from other graphic design services?

Too many points to list out!

There are indeed alternatives out there, but we have consistently received praise from our clients for our personal touch, efficient operations and, most importantly, the high quality of our designs. We are immensely proud of our creative team and their talents.

Here are a few points you may like to consider:

✅ We are more service-minded, transparent and personalised than other alternatives.

✅ We offer animations, video-editing & motion-graphics. We’ve noticed many companies are looking for these services as part of their creative & marketing strategies. 

✅ We pay close attention to your company’s branding and messaging. You’ll notice this during your personal onboarding.

✅ We take initiatives. We analyze your brand and see what we can do for your company beyond your initial creative brief.

Sometimes hiring and working with a remote graphic design team can feel impersonal and disconnected, we strive to establish long-term personal relationships with our clients. 🤝

Furthermore, we will keep innovating and pushing ourselves to constantly deliver stunning graphic designs the DotYeti way: affordable, efficient, convenient and joyful.