✔ 14 Days Money-back Guarantee ✔ Flexible Contracts ✔ Designs in 1-2 Days

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Frequently Asked Questions

What type of designs can I request?

You can request for any type of graphical design you can imagine. Logos, web designs, app designs, posters and advertising content, marketing materials, etc. Check out a list of our product categories on the homepage.


How long will it take for me to receive a draft?

Our designers will deliver your project to you within 1-2 business days.


Do your designers have a lot of experience?

Our designers have strong skillsets and a wide range of capabilities. They have been doing graphic design for many years and they are readily equipped to handle your requested projects.


How do I know you guys deliver quality?

We have rigorous training and formal tests that they have to undergo before they can be assigned to any requested project for unlimited designs. Only the best of the best designers who have proven themselves over time can be assigned for projects here.


How long do revisions usually take?

Revisions take a bit of less time. So in most cases we will deliver the final file 1-2 business days.


What if I want to swap/change designers?

If you feel unsatisfied, just let us know. We’ll swap out our designers with someone that would be more fit to your business.


Are my files stored in my dashboard?

Yes, your files are accessible through the dashboard.


What file types are available for download?

There’s a wide variety of file types, but you can opt to receive the file types you want when you inform your designer.


Do you provide scheduling & captions for social media?

We are an unlimited design service and we are specialized in creating the most stunning designs for you. Since we are focused on design, we don’t offer social media management. We leave that up to you ;).


Are the designs done from scratch or template?

Designs are fully customised from scratch. Basic includes stock photos and at Premium we would make custom illustrations as well.


Where are you and the designers based in?

We have a global presence, but our graphic designers are skilled people from the Philippines.


What are the contract terms for the basic plan?

The contract terms are in short as follows:
– $399 per month
– Month-to-month membership
– Basic graphic design such as social media, brochures, posters etc.
(no custom illustrations such as logos, infographics, website design etc.)
– You can requests unlimited designs
– We will process 1 design at the time, until you approve it.
– We deliver designs within 1-3 business days (depending on the brief)


What are the contract terms for the premium plan?

The contract terms are in short as follows:
– $999 per month
– Month-to-month membership
– Premium, customised graphic design such as logos, infographics (no website design).
– Animated gifs for increased brand engagement
– 2 projects/requests/brands at the same time.
– You can requests unlimited designs
– We deliver designs within 1-3 business days (depending on the brief)


What are the contract terms for the royal plan?

The contract terms are in short as follows:
– $1,995 per month
– Month-to-month membership
– Premium, customised graphic design such as logos, infographics (no website design).
– Animated gifs for increased brand engagement
– Motion Graphic Animations
– Backlog of projects/requests/brands.
– You can requests unlimited designs
– We deliver designs within 1-3 business days (depending on the brief)


If we subscribe to Premium, is a designer dedicated to us (full time)?

Our Premium package is almost like a full-time designer. You can basically submit 2 requests at a time, which both will be delivered in 24-48 hours. Revisions will be done the same day.


So is it a monthly subscription plan for unlimited design requests or there is a minimum number of months to commit?

It is a monthly subscription with no minimum number of months to commit. You can cancel monthly.


Is it inclusive of HTML5 banners or animated GIFs for social media content or web design?

Yes, we do provide those services, but not all under the same price of $399. These are included in the premium and the royal packages.


How many designs can I expect with these packages?

It really depends of the difficulty of your request. Most of the time we can deliver multiple images at once for simple request (within 24 hours), but as you might understand is that some request will take more time. It’s therefore hard to determine the exact amount.


Are there any hidden fees?

Absolutely no hidden fees. The package price is exactly what you pay on a monthly basis. All taxes and fees are included in that price.


Is this a long-term contract?

For the monthly contract, you are enrolled on a month to month membership and can cancel anytime – hassle free. If you are going for the sharper priced service option per year, than this subscription will be active for one full year.


Do you accept check, cash, money transfer, or Paypal?

We do not accept check, cash, money transfer, or Paypal as methods of payment. At the moment the only accepted form of payment is a verified credit or debit card.


Do i still have to pay regardless after 10 days?

Its free for 10 days. Only if you decide after those 10 days to continue, you will be charged.


What happens when I don’t pay?

We will automatically pause your account the day after payment date and resume it once you have made the payment. The next payment will be the same as the initial payment date. As you know the payment date in advance, so you are responsible for your own payments.


What’s the difference with other design services?

There are indeed some other similar services, we just noticed we are operating a more human & personal way and without having a lot of additional charges.

Hereby other points you might need to consider:
1) We are more service-minded, transparent and personalised.
2) We also offer animations, video-editing & motion-graphics. We noticed many companies are looking for these services in this digital age.
3) We pay very close attention to your company’s branding and values. For that, we have created a very personal onboarding process.
4) We take initiatives. We help analyze your brand and see what we can do for your company beyond your own imagination. E.g …….

Furthermore, we will keep innovating and pushing ourselves to the limit to constantly deliver you with the best service.