2 Terms and Conditions
1. Terms, Acceptance & Agreement
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and DotYeti.com (“we,” “us” or “our”), concerning your access to and use of this website (the “Site”).
You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site.
Accordingly, the materials contained in the Site are protected by applicable copyright and trademark law. Should you choose to access the Site from other locations, you do so on your own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
This Site is controlled and operated by DotYeti.com (“DotYeti”) from its office in Singapore. DotYeti makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where its contents are illegal, is prohibited. Those who choose to access this site from locations outside Singapore are responsible for compliance with all applicable laws.
2. IP Ownership, User License & Intellectual Property Rights
The material provided on this Site is protected by law including, but not limited to, Singapore Copyright Law.
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.
The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.
You may not: (1) duplicate, modify, or alter the materials, (2) use the materials for any commercial use or any public display (commercial or non-commercial), (3) attempt to duplicate, modify, alter [collectively, decompile] or reverse-engineer any software contained on DotYeti’s Site, or (4) remove any copyright or proprietary notations from the materials.
We reserve the right to automatically discontinue or terminate permission to access or use the Site at any time. DotYeti reserves the right to terminate your account at any time for any reason.
The materials on this Site are provided with restricted rights. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in the applicable laws and regulations. Use of the Site by the Government constitutes acknowledgment of DotYeti’s proprietary rights in them.
The site is provided on an as-is and as-available basis. You agree that your use of the site and our services will be at your sole risk. to the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the site and your use thereof, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.
In the event that any damages are sustained (including but not limited to negligence, damages for loss of data or profit, or due to business interruption), arising out of the ability or lack thereof to use the materials on Dotyeti’s website, even if Dotyeti or an authorized Dotyeti representative has been notified verbally, spoken or written, of the possibility of such damage, Dotyeti shall not be held liable.
To make sure our service is as flexible as possible, users have the possibility to pause their requests. This can be done by asking one of the assigned account managers. To maintain fair usage of this feature, users agree to only pause their requests a maximum of; basic 1 time, premium 2 times and royal 2 times per month. The pause limit will reset on the first day of subscription period. This ensures that our resources are being used with thought and care.
5. Revisions and data errata
We make no warranties about the accuracy or completeness of the Site’s content including but not limited to technological, typographical, or photographic errors. DotYeti may make changes to the materials contained on the Site at any time without prior notice. DotYeti does not, however, assure any commitment to update the materials.
DotYeti assumes no liability for any (1) errors, mistakes, or inaccuracies of content and/or materials, (2) personal injury or property damage of any nature whatsoever resulting from your access to and use of the site, and/or (3) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content, posted, transmitted, or otherwise made available via the Site.
DotYeti has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by DotYeti of the site. Use of any such linked website is at the user’s own risk.
DotYeti makes no representations about the accuracy or completeness of any content of any websites linked to the Site. We do not warrant, endorse, guarantee, or assume responsibility for any product or serviced advertised or offered by a “Third Party” through the Site, any hyperlinked website, or any website or mobile application featured in any banner of advertising, and we will not be party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services.
As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.
It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.
8. Governing Law
Any claim relating to DotYeti’s website shall be governed by the laws of Singapore without regard to its conflict of law provisions.
10. Fees, Refunds, Money-back Guarantee, Trials and Promotions
You acknowledge that prior to any obligation of DotYeti to perform under this Agreement, you agree to pay the fees in full, with regard to such amount specified during registration. Furthermore, you acknowledge that upon registering for the services through the Site, you allow authorization for DotYeti to charge your method of payment (e.g. credit card) for the total amount of fees starting from your registration date up until the active period of your account and/or other informed fees that may occur. Payment of the fees shall be in such amounts and at such times as set forth by DotYeti through information provided to you and as authorized and agreed upon by you through the sign-up and registration process. Your account and access to the services provided via the Site may be suspended in the event of non-payment of applicable fees. You represent and warrant to DotYeti that such payment information is accurate and that you are authorized to use the payment instrument. You will promptly update your account information should there be any changes (e.g. change/s in your billing address or credit card expiration date) that may occur.
You may cancel your subscription with DotYeti at any time. Upon cancellation, you will continue to have access to DotYeti’s services and your design files through the end of your paid billing term. Access to your account’s design files requires an active subscription. Cancelled accounts will not have access to their files once their billing term has ended. You are responsible yourself for cancelling the subscription to avoid any future charges.
DotYeti reserves the right to change its fees from time to time by posting the changes on the Site within five (5) days’ prior notice—with no advance notice required for temporary promotions or reductions in fees.
For free trials: you may cancel your subscription within the first 10 days trial period of any purchase of a subscription plan. During this period you will not be charged. After the 10 days free trial has been exceeded, you will be charged for the registered fee. During the free trial period, you are not eligible for the money-back-guarantee.
For money back guarantee: you may refund your subscription within the first 14 days of any purchase of a subscription plan without any applied discount. During this period you will be eligible to receive a full refund of your payment minus $65 USD transactions and administration costs. We will refund the said amount within 45 days. After the 14 days of the subscription has been exceeded, you will not be able to get a refund on your subscription. If you ask for additional files, revisions or submit a new request after the money-back-guarantee period, you will not be able to get a full refund. The money-back-guarantee is only applicable, when you are not satisfied with the quality of the provided services and joined the virtual onboarding call with the DotYeti creative team members to discuss expectations for us to be aligned. In the event that we may feel an abuse of the money-back-guarantee is made, we will ask for a meeting to be attended. In any other cases that are out of control of DotYeti; such as non-shows, internal delays, vague briefings, non-responsiveness, non-usage and others, the money-back-guarantee is not applicable.
For pay-as-you-go: there’s no possibility to get a refund for this type of request. Also for all the pay-as-you-go we only deliver the amount that has been stated as the delivered assets. For any revisions that goes beyond the respectable amount of max 5 or/and total request duration of 3 weeks, we may charge additional fees.
For client mistakes: After assessment of the finance team it may be possible to receive a refund of your payment minus $65 USD transactions and administration costs.
Pro respectively, there are no refunds for partial subscription plans under any circumstance, including unused time on a plan.
Promotions, upgrades, and adjustments to existing plans are non-refundable.
You, the client, are responsible for utilizing DotYeti upon successful transaction of payment. DotYeti cannot be held liable for any technical or other errors pertaining to billing matters that may arise.
DotYeti highly supports credit card payments. For payments other than credit cards, we may charge 10% extra for administration & accounting fees.
11. Ownership, Trademarks, & Provided Assets
You are guaranteed ownership of all graphics and files we create during any month that has been paid in full. You will provide all the content/copy to be used in our designs. You agree that any materials provided are proofed and approved to be used in your designs, and are not owned or trademarked by a different entity. You are responsible to verify that any materials provided can be legally used in our designs. We are not liable for the materials you provide as it pertains to license or trademark issues. You represent to DotYeti that all materials provided do not infringe on the intellectual property rights of third parties.
Any subscription/s to stock photography or media is/are under a specific use license. Managed stock photography or assets (provided by, for example, Freepik—or other services) are licensed to be used in the specific graphic files created by DotYeti from a client request. Individual photos or assets will not be provided.
DotYeti is not liable when for any errors that may occuring in the usage of the design, e.g. with print media (colours, dimensions, output quality), recommended is to coordinate with their printer/print shop before submitting any print request.
You agree to indemnify, defend, and hold harmless DotYeti and its affiliates, officers, members, managers, agents, successors and assigns (the “Indemnified Parties”) from and against all claims, demands, liabilities, damages, and costs including but not limited to its reasonable attorneys’ fees, arising out of or relating to (i) your breach of any of the terms of this Agreement, (ii) your use of the services provided pursuant to the Site, and (iii) infringement of third party’s intellectual property rights or other proprietary rights.
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
12. Don’t abuse
DotYeti is designed for the reasonable use of a single individual or authorized individuals, whether for personal use or on behalf of an entity. We are not meant to be an exact substitution for a full-time graphic designer—so please be reasonable with your requests!
If we deem that you are not in alignment with our model, violate our core values, are abusing our services or harassing team in any way, such as (but not limited to) using our services for illegal or obscene/offensively profane purposes, cursing towards, overdemanding or showing no respect towards our team and/or finding abusive loopholes in our platform, we reserve the right to immediately cancel your account on which you have no right on any money-back-guarantee or possible refunds.
Your right to use DotYeti’s services may terminate upon your breach of any term of this Agreement.
13. Output Files
While we maintain our best effort to keep mistakes at a minimum, due to the nature of creative design, we can not guarantee that all files delivered will be completely error-free. Upon delivery of your file/s, you agree to review and proof such file/s for any errors or omissions and thereafter notify our team should there be any desired changes/corrections. We will do our best to accommodate, as soon as possible, any requests of revision to correct the mistakes. DotYeti is not responsible or liable for any losses or expenses incurred from errors or omissions.
14. Sample Work / Portfolio Purposes
By default, you acknowledge that you provide DotYeti with a non-exclusive right and license to publish your work in our portfolio, social media, and/or other media/communication efforts. We will, in our best effort, seek written permission before we post anything publicly. If you would like to revoke this right, please notify our team in writing to [email protected]
16. Work and delivery output
While we expressly accept unlimited requests and revisions, our output volume depends on many factors, particularly the total request volume and complexity. We will do our best to work with you to accommodate any priority items and your timelines; but it is our suggestion not to use our service for time-sensitive requests.
17. Employees poaching
This refers to the act of attempting to recruit or hire employees from DotYeti. As a user of this platform, you agree to not engage in any form of employee poaching, whether it be through direct contact with employees or through intermediaries. This includes but is not limited to soliciting employees to leave their current position or to join your own organization. Any such actions will be considered a breach of our terms and conditions and may result in immediate suspension, termination of your account or taken upon the court for a substantial compensation. Furthermore, you agree to indemnify and hold us harmless from any and all claims, damages, or losses arising from your actions related to employee poaching. We take employee poaching very seriously and will not tolerate any behavior that undermines the integrity of our platform or harms the businesses and organizations that use it.
18. Affiliate program
1. Approve or Reject of the Registration
We reserve the right to approve or reject ANY Affiliate Program Registration in our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Affiliate Program Registration.
2. Affiliate Links
The affiliate link is automatically generated. If a person clicks on someone else’s referral link and then later they click on yours, yours is the one that counts.
Affiliate may also advertise merchant website on online channels such as Facebook, Instagram, or any offline classified channel ads, magazines, and newspapers.
3. Commissions and payment
When you refer any customer that makes a purchase on our website, you will get a commission amount which is calculated based on affiliate program fee. Commission amount is dependent on order value and not including extra fee (tax, shipping cost,…).
For an Affiliate to receive a commission, you need to specify the payment details. Payment schedule will be following the program and will be stated inside the tool.
The commission structure is only applicable when referring new clients, the commission doesn’t apply when referring internally or using the affiliate registration for your own registration.
Payments will only be sent for transactions that have been successfully completed. Use of the Affiliate Program is subject to a fair use policy which gives merchant the right to review each and every referral order. Status of commission if displayed in Commission tab, any paid commission will be listed on Payment tab. Transactions that result in chargebacks or refunds will not be paid out. We reserve the right to reject ANY commission being paid, if the above principles are not being followed accordingly.
4. Marketing tool
We may share promotion media such as banner, logo or specific collection promotion to you which you can use for better promotion of the program.
We use a cookie to track people who have clicked on your link, so they need to be using cookies for us to track them. If a person doesn’t allow cookies or clears their cookies then we can’t track them so can’t pay earnings on that person’s activity.
Cookies day is said on the affiliate platform. The tracking day will start from the time a customer clicks on the affiliate’s link or use the coupon. Within the cookie time, every order made by this customer at merchant website will automatically result in commissions to the affiliate (There’s no need for the customer to click on the affiliate link then).
19. Review the Knowledge Base
Finally, you agree that you have reviewed and understand the content within our knowledge base outlining the details on how our tool works and its scope of service.